20th and 10th anniversary within a few days.
These days are significant at Tele-Mark A/S, as we have celebrated two remarkable anniversaries.
First we have Ann, one of our most experienced BtB contact brokers, who has been an invaluable part of Tele-Mark A/S for 20 years. Her expertise within BtB meeting booking is unmatched, and her long experience has made her an invaluable resource for the company, our colleagues and not least her customers. A few days later we celebrated that Mariann has been here for 10 years. In this regard, it is remarkable that Mariann has, among other things, had the same two customers throughout this entire time.
Our experience is that when hiring new employees in our industry, it often takes some time to determine whether the person has the right skills and what complexity of tasks they can solve. This has a direct consequence for the quality experienced by the customers of the “new” employees. In the years from our founding in 1989 until 2003, we at Tele-Mark A/S struggled with a sky-high employee turnover. Countless students in, countless students out. The result of this was that our ability to accumulate experience and skills was not there.
We therefore decided 21 years ago that we had to get better at retaining the best, much better. Specifically, we set ourselves the clear goal of becoming the best in the industry at precisely that, measured by seniority. A prerequisite for achieving that goal was to stop recruiting students and part-time employees.
The goal was achieved several years ago, and according to LinkedIn, we are still in the lead. LinkedIn provides company statistics on the company profiles of the various companies, including the employees who indicate they are employed by the company. At the time of writing, Tele-Mark A/S’s average years of employment is a whopping 8.2 – by far the highest in the industry.
When Tele-Mark A/S’ employees with an average employment period of just over 8 years book meetings, we have, many years ago, established that each employee is skilled enough to be a long-term part of Tele-Mark A/S, and experience shows that our customers greatly appreciate and reward continuing to be customers.
