In connection with the financial crisis, EKF Denmark’s Export Credit Agency received a number of new types of guarantees and sureties, which made it possible to help many more small and medium-sized exporting companies. This meant a significant increase in the number of potential companies that needed to be serviced, advised and helped. Simply identifying and getting in touch with relevant companies in the SME segment, which is very large, is a challenge for any organization. EKF chose Tele-Mark A/S to be responsible for the initial contact with all the new SME customers. The collaboration began in 2011 and is now in its 5th year.
The collaboration mainly involves conducting the initial dialogues with a view to identifying companies that meet a number of conditions, thereby ensuring that EKF does not spend unnecessary time on companies without needs, and/or companies with needs that must be solved by private actors.
“The collaboration is of great importance to EKF”, says Morten Hvilsom Larsen. “Since the start in 2011, Tele-Mark A/S has contacted more than 2000 companies for us, a contact that they maintain until the company in principle meets a number of defined criteria, after which a meeting is booked between the company and EKF, which then takes over the dialogue”. Morten continues: “The qualification of the meetings is at an astonishingly high level, and well above what we had the imagination to imagine back in 2011, when we initiated the collaboration with a small test. Tele-Mark A/S’ employee on the project has an unusually good ability to understand and use relatively complex contexts. It is particularly positive that we have had the same phoner on the task throughout all the years, which naturally also helps to ensure the high quality of the collaboration”.
“One thing is the benefit for us at EKF, another thing is the benefit for the companies Tele-Mark A/S contacts”. Morten explains: “Right now, among the companies Tele-Mark A/S has contacted, there are 36 companies that have an active guarantee, and there are 45 companies with a guarantee case in the pipeline. In addition, there are approximately 200 companies that I and my colleagues are still in dialogue with. It is far from certain that all of these companies would have come into contact with EKF if it were not for the collaboration with Tele-Mark A/S”.
Tele-Mark A/S is happy about the collaboration and proud of the results created with EKF’s team. “First and foremost, it is fantastic that so many companies indirectly benefit greatly from the collaboration between EKF and Tele-Mark A/S, as it is in principle in the interest of all Danes”, says Mads Elefsen Kudsk, Partner at Tele-Mark A/S. Mads continues: “It is great when a customer notices and appreciates that they have the same employee on a project that is running for 5 years. This tells us that our strategy of precisely retaining qualified and competent employees makes sense for our customers, even if on paper it is a more expensive solution than if we had only newly hired employees, on the starting salary, on the projects.
If you want to see more about EKF, you can read about it here: www.ekf.dk
Facts about the employees at Tele-Mark A/S.
Tele-Mark A/S currently has 50 full-time employees, with an average seniority of over 5 years. However, this has decreased slightly in the last 2 years, as the increasing growth we have experienced has resulted in us hiring more full-time employees. Tele-Mark A/S has more than 15 employees with over 8 years of experience and the most experienced meeting booker has worked here for more than 12 years (Since June 2003). The average age is currently 37.5 years.
If you would like to hear more about Tele-Mark A/S and our approach to B2B meeting booking , please contact Mads by phone: 70 237 238 or 40 256 687.