It is our experience that success in working with BtB meeting bookings very often lies in whether you have the right employee for the specific meeting booking project. This means that the probability of success must be greater if you have more employees to choose from for the specific project. This naturally assumes that you have in-depth knowledge of the employees, and know which decision-makers and industries they are good at calling, and what other qualifications and backgrounds the individual employee has. If you do not have this knowledge, the allocation will necessarily be based on more random principles, such as who you have in general and who is most available. This is regardless of whether it takes place internally in your own company or externally at an agency, such as Tele-Mark A/S.
At Tele-Mark A/S we do not want to allocate resources to new projects based on random principles, such as who is most available on the day. We have such good opportunities to do it much more intelligently. Among the approx. 50 employees, we have 40-42 experienced employees who work full-time with BtB meeting booking , which makes us one of the country’s largest within BtB meeting booking .
In addition, we have developed a great deal of knowledge about the skills of our colleagues. For the past 13 years, we have focused on retaining employees, thereby increasing awareness of their strengths. This meant, among other things, that in 2003 we introduced a requirement to only hire full-time employees and at a fixed monthly salary. We can clearly see the results of this 13 years later. Both the average age and seniority have increased significantly. It was therefore pleasing that Ann celebrated her 13th anniversary at Tele-Mark on June 1, and we have several contact agents with 10th anniversary celebrations. In addition, there are many of us on our way to their 10th anniversary.
The goal is clear, namely to be the best in the industry at retaining employees. Naturally, we don’t know if we will achieve our goal, but we know that the value of being able to retain the best employees is enormous for our customers.
If you would like to hear more about Tele-Mark A/S and our approach to BtB meeting booking , please contact Mads on 70237238 or mk@tele-mark.dk